This 2014-2021 accessibility plan outlines the policies and actions that Mkt (Elte Carpets Limited) will put in place to improve opportunities for people with disabilities and for Elte to become fully accessible by 2025.
Statement of Commitment
Elte is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act (AODA).
The compliance report confirms that a business has met their current accessibility requirements under the Accessibility for Ontarians with Disabilities Act. Elte Carpets Limited has submitted a report in the year 2017 and is committed to completing and submitting two reports by December 31, 2020 and December 31, 2023.
Elte will provide training to employees, volunteers, and other staff members on Ontario’s accessibility laws and on the Human Rights Code as it relates to people with disabilities. Training will be provided in a way that best suits the duties and needs of employees, volunteers, and other staff members.
Before January 1, 2015, Elte has taken the following steps to ensure employees are provided with the training needed to meet the Ontario accessibility laws.
- Elte has created training handouts, which will include information about the Human Rights Code and the Integrated Accessibility Standards regulation and the requirements for achieving accessibility by 2025.
- Elte has provided relevant training handouts to all existing employees and volunteers before January 1, 2015.
- After January 1, 2015, all new employees have been trained and provided with handouts during their new employee orientation with Human Resources.
Information and Communication
Elte is committed to meeting the communication needs of people with disabilities. We will consult with people with disabilities to determine their information and communication needs.
Before January 1, 2014, Elte has ensured that all new websites and content to those sites conform with WCAG 2,0 Level A
Before January 1, 2015, Elte has taken the following steps to ensure existing feedback processes are accessible to people with disabilities upon request.
- Elte offers multiple formats for our customer service feedback process.In addition, when requested to make the feedback process accessible in another way, Elte will consult with the person making the request to determine a suitable accessible format.
Before January 1, 2016,Elte has taken the following steps to make sure all publicly available information is made accessible upon request.
- Elte already notifies the public about availability of accessible formats and communication through the Accessible Customer Service Policy.
- Elte will notify the public about availability of accessible formats and communication supports through the company website.
- - When requested to convert a type of communication into an accessible format, Elte will consult with the person making the request to determine a suitable accessible format.
Elte will ensure all websites and content conform with WCAG 2.0, Level AA by January 1, 2021.
Elte is committed to fair and accessible employment practices.
We have taken the following steps to notify the public and staff that, when requested, Elte will accommodate people with disabilities during the recruitment and assessment processes and when people are hired.
- Elte has added the statement of commitment on all job postings.
- Elte has provided various accommodations to applicants
Before January 1, 2016, Elte has taken the following steps to develop and put in place a process for developing individual accommodation plans and return-to-work policies for employees that have been absent due to a disability.
- Elte has created Accommodation and Return to Work Policies, Processes, and Forms for employees requiring accommodations.
We have taken the following steps to ensure the accessibility needs of employees with disabilities are taken into account when using performance management and career development processes.
Elte has included a statement in the Employee Performance and Conduct Policy.
For More Information
For more information on this accessibility plan, please contact Human Resources.
Accessible formats of this document are available free upon request.
Accessible Customer Service Policy Information
Statement of Commitment
Elte is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act.
Accessibility for Ontarians with Disabilities Act (AODA)
The Accessibility for Ontarians with Disabilities Act (AODA) was passed in 2005.
Under this Act, the Ontario government is putting accessibility standards in place in the following areas:
- Customer Service
- Information and Communications
- Built Environment
The Accessibility Standard for Customer Service applies to all people and organizations in Ontario that provide goods or services and have one or more employees.
Accessible Emergency Information
Elte is committed to providing customers and clients with our publicly available emergency procedures information in an accessible way upon request.
We will ensure that our staff is trained and familiar with various assistive devices, which we have on site or that we provide that may be used by customers with disabilities while accessing our goods or services.
We will communicate with people with disabilities in ways that take into account their needs.
We welcome people with disabilities and their service animals. Service animals are allowed on parts of our premises that are open to the public. If it is not readily apparent that the service animal is used by the person for reasons relating to his/her disability, documentation may be required.
Notice of Temporary Disruption
In the event of a planned or unexpected disruption to service or facilities for customers with disabilities, which would include the elevator, escalator, and accessibility ramp, Elte will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.
The notice will be placed at the following locations:
- Elte – 80 Ronald Avenue, Toronto, Ontario M6E 5A2 - Escalator, Elevator
- Ginger’s – 95 Ronald Avenue, Toronto, Ontario M6B 4L9 - Accessibility Ramp
- Mkt – 1381 Castlefield Avenue, Toronto, Ontario, M6B 1G7 - Accessibility Ramp
- Elte Warehouse – 100 Miranda Avenue, Toronto, Ontario, M6B 3W7 - Accessibility Ramp
- Elte Outlet- 105 Wingold Avenue, Toronto, Ontario, M6B 1P8 - Accessibility Ramp
Elte will provide training to employees, volunteers, and others who deal with the public or third parties on our behalf.
Individuals in the following positions will be trained: Sales Management, Sales Associates, Customer Service Management, Customer Service Representatives, Stock Supervisors, Stock Associates, Warehouse Management, Warehouse Associates, Marketing Coordinators, Facilities Coordinators, Human Resources Representatives, and I.T. Representatives.
This training will be provided to staff through their initial new employee training when they are hired at Elte and when changes are made to the plan.
Training will include:
- An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the Customer Service Standard.
- Elte’s plan related to the Customer Service Standard.
- How to interact and communicate with people with various types of disabilities.
- How to interact with people with disabilities who use an assistive device or require the assistance of a service animal.
- What to do if a person with a disability is having difficulty in accessing Elte goods and services.
Customers who wish to provide feedback on the way Elte provides goods and services to people with disabilities can e-mail the Company at firstname.lastname@example.org.
All feedback, including complaints, will be directed to Management. Customers can expect to hear back within 2-3 business days.
Modifications to This or Other Policies
Any policy of Elte that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.